Customer Service Representative - Bensalem Metal
Bensalem, PA
Full Time
Mid Level
New Castle Metal is a premier fabricator of architectural cladding for Commercial, Industrial and Residential projects. We specialize in standing seam metal roofing systems, edge metal systems, and custom fabrication. New Castle Metal utilizes a portfolio of metal forming machines at each of its six locations across the Northeast to provide customers with unparalleled flexibility and lead times.
Job Summary
New Castle Metal is seeking a dynamic, highly organized customer service representative to anchor our Bensalem, PA branch. This role sits directly at the intersection of customer-facing sales and back-end operations. As a vital link in our compact, efficient team, you will manage counter sales, coordinate production for our shop operators, manage inventory levels, and oversee equipment upkeep.
Responsibilities
Job Summary
New Castle Metal is seeking a dynamic, highly organized customer service representative to anchor our Bensalem, PA branch. This role sits directly at the intersection of customer-facing sales and back-end operations. As a vital link in our compact, efficient team, you will manage counter sales, coordinate production for our shop operators, manage inventory levels, and oversee equipment upkeep.
Responsibilities
- Act as the primary point of contact for walk-in contractors, phone inquiries, and email orders.
- Assist customers with product selection, provide accurate pricing quotes, and process orders efficiently.
- Manage and optimize the daily production workflow for the branch's two machine operators.
- Balance urgent, last-minute requests with ongoing orders to minimize bottlenecks and maximize machine output.
- Conduct regular cycle counts and reconcile inventory data within the system.
- Coordinate with procurement or main hubs to order replenishment stock before shortages occur.
- Utilize the MaintainX platform to log maintenance tasks, track equipment upkeep, and schedule downtime during non-peak production hours.
- Ensure all equipment issues are documented and resolved quickly to minimize operational downtime.
Requirements
- Experience in a hybrid role involving customer service/sales and logistics, manufacturing, or distribution operations. Experience in the building materials or sheet metal industry is a major plus.
- Comfortability with ERP systems to manage orders and inventory (experience with DMSI Agility a plus).Experience with CMMS platforms is a plus.
- Exceptional time-management abilities with a proven track record of managing competing priorities
- Clear, professional verbal and written communication skills to effectively collaborate with shop operators, customers, and management.
- A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment.
Benefits
- Competitive Pay
- Benefits: Medical / Dental / Vision / Life Insurance
- 401(k) with discretionary employer match
- Paid vacation and Holidays
- Yearly reviews with opportunities to advance your career based on performance
- A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment.
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