New Castle Building Products

Customer Service Representative - Hicksville Metal

Hicksville, NY - Full Time

New Castle Metal is a premier fabricator of architectural cladding for Commercial, Industrial and Residential projects. We specialize in standing seam metal roofing systems, edge metal systems, and custom fabrication. New Castle Metal utilizes a portfolio of metal forming machines at each of its six locations across the Northeast to provide customers with unparalleled flexibility and lead times.

Job Summary
New Castle Metal is seeking a dynamic, highly organized Customer Service Representative to anchor our Hicksville, NY branch. This role sits directly at the intersection of customer-facing sales and back-end operations. As a vital link in our compact, efficient team, you will manage counter sales, accurate order processing, timely shipments, and exceptional customer service. The Customer Service Representative will be the primary point of contact and trusted partner for their customers.

Responsibilities
  • Oversee the complete lifecycle of customer orders.
  • Accurately enter, update and maintain order information.
  • Develop and maintain relationships to support long-term customer satisfaction.
  • Represent customer needs and effectively communicate across internal teams.
  • Actively resolve customer issues with a sense of urgency.
  • Collaboration with Various Internal Departments.
  • Coordinate and track movement of materials to ensure timely and accurate deliveries.
  • Work closely with external suppliers to ensure consistency of materials and services.
  • Identify and resolve billing issues or discrepancies.
  • Provide prompt, knowledgeable response to customer inquires via phone or email.
Requirements
  • Ability to work within ERP and Logistics systems
  • Attention to detail
  • Math and conversion skills – perform order related calculations
  • Effective written and verbal communication skills
  • Ability to prioritize, multitask, and manage deadlines in a fast-paced environment
  • Experience supporting customers in a manufacturing, distribution, or a construction related environment.
Benefits
  • Competitive Pay
  • Benefits: Medical / Dental / Vision / Life Insurance
  • 401(k) with discretionary employer match
  • Paid vacation and Holidays
  • Yearly reviews with opportunities to advance your career based on performance

Wage Range: $20 - $28/hour plus additional benefits. In compliance with applicable law, this range is a good faith estimate based on potential employee qualifications, operational needs and other considerations permitted by law.
 
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