New Castle Building Products

Customer Service Representative - Bensalem Metal

Bensalem, PA - Full Time

New Castle Metal is a premier fabricator of architectural cladding for Commercial, Industrial and Residential projects. We specialize in standing seam metal roofing systems, edge metal systems, and custom fabrication. New Castle Metal utilizes a portfolio of metal forming machines at each of its six locations across the Northeast to provide customers with unparalleled flexibility and lead times.

Job Summary
New Castle Metal is seeking a dynamic, highly organized customer service representative to anchor our Bensalem, PA branch. This role sits directly at the intersection of customer-facing sales and back-end operations. As a vital link in our compact, efficient team, you will manage counter sales, coordinate production for our shop operators, manage inventory levels, and oversee equipment upkeep.

Responsibilities
  • Act as the primary point of contact for walk-in contractors, phone inquiries, and email orders.
  • Assist customers with product selection, provide accurate pricing quotes, and process orders efficiently.
  • Manage and optimize the daily production workflow for the branch's two machine operators.
  • Balance urgent, last-minute requests with ongoing orders to minimize bottlenecks and maximize machine output.
  • Conduct regular cycle counts and reconcile inventory data within the system.
  • Coordinate with procurement or main hubs to order replenishment stock before shortages occur.
  • Utilize the MaintainX platform to log maintenance tasks, track equipment upkeep, and schedule downtime during non-peak production hours.
  • Ensure all equipment issues are documented and resolved quickly to minimize operational downtime.
     

Requirements
 

  • Experience in a hybrid role involving customer service/sales and logistics, manufacturing, or distribution operations. Experience in the building materials or sheet metal industry is a major plus.
  • Comfortability with ERP systems to manage orders and inventory (experience with DMSI Agility a plus).Experience with CMMS platforms is a plus.
  • Exceptional time-management abilities with a proven track record of managing competing priorities
  • ​​​​​​​Clear, professional verbal and written communication skills to effectively collaborate with shop operators, customers, and management.
  • A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment.


Benefits

  • Competitive Pay
  • Benefits: Medical / Dental / Vision / Life Insurance
  • 401(k) with discretionary employer match
  • Paid vacation and Holidays
  • Yearly reviews with opportunities to advance your career based on performance
  • A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment.

Apply: Customer Service Representative - Bensalem Metal
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Are you a Citizen of the United States or authorized to work in the U.S. ?*
Are you 18 years of age or older?*
Are you capable of lifting and/or moving items up to 70 lbs?*
Type of employment desired?
Date available for employment?
Have you ever been employed and/or applied for employment by this company?
Do you have any family members who are currently employed/have been employed by this company?
Can you provide the necessary documentation to prove that you are a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United States?
Do you have a commercial driver's license?
Do you have a Hazmat endorsement?
Are you willing to sign up for a Union?
What is your shirt size?
Can you please provide (3) Professional references?
Human Check*